TERMS & CONDITIONS.
RESERVATION POLICY
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Check-In Time 15:00 (3 PM)
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Check-Out Time 10:30 ( AM )
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Earlier check-in and later check-out can be arranged depending on availability.
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Smoking and naked flames are strictly prohibited throughout the premises
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Parties, stag and hen nights prohibited
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Properties and grounds are reserved for resident guests only
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Guests have to provide their address and a mobile number when booking
CANCELLATION POLICY
Reservation & Staged Payment Schedule
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Reservation Fee: A fee of 25% is required to secure your requested dates and immediately remove the property from the global market. For bookings made less than 30 days before arrival, the full payment will be required.
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Final Settlement: The total remaining balance must be settled no later than 30 days prior to your arrival.
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Should the balance not be settled within 30 days prior to arrival, the nights will be reopened for bookings and may result in the loss of the reservation.
Cancellation & Flexibility
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24-Hour Window: We offer a 24-hour "change of mind" grace period. Cancellations made within this window receive a refund of the 25% fee, minus a £30 administrative fee
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Cancellation with more than 30 days notice: The 25% reservation fee is retained as a non-refundable commitment deposit.
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Cancellation with less than 30 days notice: Once the final settlement is paid (30 days prior to arrival), the total booking value is non-refundable.
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Rescheduling and Substitution: We understand that plans can change. Subject to seasonal availability, we may be able to reschedule your stay once for a future date. Please note that an administration fee and any applicable seasonal rate differences may apply. We offer a Guest Substitution Policy to give you maximum flexibility. If you find yourself unable to travel for your scheduled stay, you are fully welcome to gift or transfer your booking to someone else (such as parents, family members, or friends) at no additional charge
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Travel Protection: As a private estate with limited availability, we strongly advise guests to maintain comprehensive travel insurance to cover any unforeseen personal interruptions, as we cannot offer refunds outside of these terms.